Return & Refund Policy

Last Updated: August 2026

At ShopSaverly, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which returns, refunds, and replacements may be accepted.

By placing an order through our website, you agree to the terms outlined below.

Return Eligibility

You may request a return if:

• The item was received damaged or defective.
• You received the wrong product.
• The product is significantly different from its description.

To be eligible for a return:

• The return request must be submitted within 14 days of delivery.
• The item must be unused and in its original condition.
• Original packaging should be included where applicable.
• Proof of purchase or order details must be provided.

Non-Returnable Items

Certain products may not be eligible for return, including:

• Personal care or hygiene products.
• Products specifically marked as non-returnable.
• Products damaged due to misuse, improper handling, or normal wear and tear.
• Final-sale or clearance items, where applicable.
• Products that cannot be returned due to applicable health, hygiene, or legal restrictions.

Return Process

To initiate a return, please contact us through the Customer Support or Contact Us section of our website.

Please provide:

• Your order number.
• Clear photographs of the product if it is damaged or incorrect.
• A brief explanation of the issue.

Our team will review your request and provide return instructions if your request is approved.

Please do not send any product back without receiving return approval and instructions from us.

Refunds

Once your return is approved and, where applicable, the returned product has been received and inspected:

• Refunds will be issued to the original payment method.
• Refund processing may take approximately 5–10 business days, depending on your payment provider.
• Shipping costs are generally non-refundable unless the return is due to an error on our part, such as receiving an incorrect or defective product.

The time required for the refund to appear in your account may vary depending on your bank or payment provider.

Order Cancellations

Orders may be canceled within 12 hours of purchase.

After this period, an order may already have been processed or shipped and cancellation may no longer be possible.

If you wish to cancel an order, please contact us as soon as possible after placing it.

Exchanges

We currently do not offer direct product exchanges.

If you need a different product, you may place a new order after your return request has been approved and the applicable refund has been processed.

Late or Missing Refunds

If you have not received your refund after the stated processing period:

1. Check your bank account again.
2. Contact your bank or payment provider.
3. Allow additional processing time, as some providers may take longer to complete refunds.

If you still cannot locate your refund, please contact us through the Customer Support section of our website.

Damaged or Incorrect Products

If your order arrives damaged, defective, or contains the wrong product, please contact us as soon as possible.

We may request photographs or other information to verify the issue. Once reviewed, we will provide appropriate return instructions and, where applicable, arrange a refund or replacement.

Return Shipping

As an e-commerce business working with suppliers and fulfillment partners, products may be shipped from different supplier or warehouse locations.

Therefore, return shipping instructions and return addresses may vary depending on the product and supplier location.

Please wait for our instructions before returning any item.

Important Notes

• Return requests must meet the eligibility requirements outlined in this policy.
• Products returned without prior approval may not be accepted.
• Return conditions may vary for certain products due to their nature or applicable legal requirements.
• We reserve the right to refuse returns that do not meet the conditions of this policy, subject to applicable consumer protection laws.
• Nothing in this policy is intended to limit any mandatory consumer rights applicable to customers in the European Union or other jurisdictions.

Contact Us

If you have questions about returns, refunds, cancellations, or replacements, please contact us through the Customer Support or Contact Us section of the ShopSaverly website.